Legal
Privacy Policy
How we collect, use and protect the information you share with us.
Who we are
The London Chimney Company (we, us, our) operates this website and provides chimney sweeping, testing and survey services across London and the home counties. Our registered address is 34 Bishops Wharf House, 51 Parkgate Road, London SW11 4NA. You can contact us on 020 7223 2777 or at info@londonchimneyco.com.
What information we collect
When you complete our contact or quote form we collect the information you provide, typically your name, telephone number, email address, property postcode/area, the service you are interested in and any message you choose to include. We may also collect basic technical information about your visit, such as anonymised analytics data.
Why we use it
We use your information to respond to your enquiry, prepare a quote, arrange a visit, issue a certificate after work has been carried out, and to keep records for the purposes of customer service and our legitimate business interests.
Lawful basis
Our lawful basis for processing personal information is your consent (when you submit the form), the performance of a contract for services you have requested, and our legitimate interests in operating and improving our business.
How long we keep it
We keep enquiry and customer records for as long as necessary to provide the service and meet our legal and accounting obligations. (Specific retention period to be confirmed by the client.)
Cookies
We use a small number of essential cookies to make the site work, and optional cookies to understand how it is used. You can accept or decline non-essential cookies via the banner shown on your first visit.
Third parties
We use trusted third-party services to deliver our contact form, host the embedded map and (if enabled) measure site analytics. (Specific providers to be confirmed by the client.) We do not sell your personal information.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict our use of your personal information, and to object to processing or request data portability. To exercise any of these rights, please contact us at info@londonchimneyco.com.
Contact
If you have any questions about this policy or about how we handle your information, please contact us on 020 7223 2777 or at info@londonchimneyco.com.